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Refund Policy

Our Approach

We stand behind the quality of our work and aim to make every home feel right. This policy explains how we handle situations if something doesn’t go as expected.

By booking with Dustermaid, you agree to the terms below.

Refund Policy


Satisfaction First
If you’re not satisfied with a service, please let us know within 24 hours.
We will return to address the issue and make it right.

No Refunds
We do not offer refunds for completed services.
Instead, we provide a re-clean or correction to ensure the job meets expectations.

Cancellations
We ask for at least 24 hours notice for cancellations or rescheduling.
Late cancellations or missed appointments may result in a fee.

Service Conditions
Refunds or re-cleans may not apply in cases where:

  • the home condition was different than described

  • access to the home was limited

  • areas were restricted or unsafe


Payments
All payments are final once the service has been completed.

Our Promise

We focus on doing the job right the first time, but if something is missed, we’re here to fix it.

We believe in fairness, clear communication, and making sure you feel confident inviting us into your home.

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