Welcome to Dustermaid!
We’re proud to offer personalized, eco-friendly home cleaning services built around what matters most to you. Every cleaning starts with a free walkthrough, a free quote, and a custom plan for your home.

By scheduling a walkthrough, accepting a quote, or booking a cleaning, you agree to the terms below.

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1) Our Services

• Dustermaid provides residential cleaning services only — no commercial, post-construction, or hazardous work.

• Each service is personalized based on your walkthrough and quote.

• We use eco-friendly, non-toxic cleaning products that are safe for families, pets, and the environment.

• If you prefer, we can use products that you provide in your home. In that case, you accept responsibility for their safety, effectiveness, and any surface or allergy reactions.

• All pricing and scope of work are included in your personalized quote — no hidden fees.

2) Free Walkthroughs & Quotes

• Every client receives a free in-home walkthrough and free personalized quote.

• During the walkthrough, we discuss your home, preferences, and cleaning priorities.

• You’ll receive your custom quote within 24 hours, valid for 7 days unless the home’s condition or scope changes.

• Quotes reflect the size, condition, and level of detail requested during the walkthrough.

3) Booking & Payment

• Once you approve your quote, we’ll confirm your appointment date and time.

• Payment is due after the cleaning is completed, unless stated otherwise in your quote.

• We accept all major credit and debit cards through our secure booking system.

• Any applicable taxes or travel fees will be included in your quote before you confirm.

4) Scheduling & Access

• You’ll receive an arrival window to allow for routing and travel.

• Please ensure safe and timely access — you can be home, leave a key, or share a door/garage code.

• If our cleaners cannot access your home at the scheduled time, a lock-out fee of 50% of the quoted service may apply.

5) Cancellations & Rescheduling

• 48+ hours’ notice: cancel or reschedule at no cost.

• Less than 48 hours’ notice: $50 late-change fee.

• Same-day cancellation, no-show, or lock-out: charged at 50% of the quoted service cost.

• Repeated last-minute cancellations may lead to paused scheduling privileges.

6) Changes or Extra Time

• Your quote is based on the home’s condition and details shared during your walkthrough.

• If new areas are added or heavy buildup requires more time, we’ll contact you first to approve additional time or cost.

• You’re always informed and in control — no surprises or hidden adjustments.

7) Satisfaction Guarantee

• If something was missed, notify us within 24 hours.

• We’ll return to re-clean those areas at no charge.

• Refunds aren’t offered, but we always make it right.

8) Safety, Pets & Fragile Items

• Our team members are trained, insured, and background-checked.

• Please secure pets before service.

• Dustermaid is not responsible for:

  • Pre-existing damage or normal wear

  • Unstable or improperly mounted items

  • Fragile, antique, or specialty pieces that require professional handling

9) Exclusions & Limits

We do not:

• Move heavy furniture or appliances

• Handle mold beyond routine mildew

• Clean hazardous materials or infestations

• Perform high-ladder, exterior, or roof cleaning

10) Supplies & Products

• We proudly use eco-friendly Dustermaid-approved cleaning products for every job.

• Clients may request we use their own household products instead.

  • Products must be provided and accessible at the time of service.

  • Dustermaid is not responsible for reactions, damage, or reduced performance when client-supplied products are used.

11) Photos for Quality (Optional)

• With your permission, we may take before/after photos for training and quality control.

• No personal or identifying items will ever be shown.

• You can opt out at any time.

12) Privacy & Website Use

• By using our website, you agree to our Privacy Policy and Accessibility Statement.

• All website content, branding, and materials are owned by Dustermaid and may not be reused without permission.

13) Policy Updates

We may update these Terms & Conditions periodically. The version posted on our website at the time of your booking will apply.

14) Contact Us

Dustermaid
📞 (641) 220-0316
📧 info@dustermaid.com
🌐 www.dustermaid.com