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Terms & Conditions 

Welcome to DusterMaid — we’re so glad you’re here!
To keep things running smoothly and respectfully for everyone, please review the following terms before booking:

💳 Payments

Payment is due at the time of service unless otherwise arranged.
We accept cash, debit/credit cards, Venmo, and Zelle. A receipt will be provided upon request.

🔁 Rescheduling & Cancellations

Life happens — we get it.
If you need to cancel or reschedule, we kindly ask for at least 24 hours’ notice.
Late cancellations or no-shows may be subject to a $30 cancellation fee.

🧽 What We Clean (and What We Don’t)

DusterMaid provides eco-friendly residential and light commercial cleaning.
We do not offer:

  • Laundry or dishwashing

  • Pet sitting or litter cleanup

  • Mold, biohazard, or pest remediation

  • Hauling or heavy lifting over 30 lbs

If something’s outside our scope, we’ll always communicate it clearly.

🛡️ Damage & Liability

We treat your space with care.
However, DusterMaid is not responsible for:

  • Pre-existing damage

  • Items not disclosed as fragile or high-risk

  • Unsecured valuables or electronics

Please secure delicate or irreplaceable items before your scheduled clean.

🧼 Satisfaction Guarantee

We stand behind our work.
If you’re not completely satisfied, reach out within 24 hours and we’ll make it right — either by returning or providing a partial refund based on the situation.

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🚪 Access to Property

For your scheduled clean, please ensure we can access the property at the agreed-upon time.
If we are locked out or unable to enter, a cancellation fee may apply.

🚫 Personal Safety & Right to Refuse Service

DusterMaid reserves the right to decline or discontinue service at any time if a cleaner feels unsafe, disrespected, or uncomfortable for any reason — including, but not limited to, inappropriate behavior, harassment, unsafe conditions, or presence of undisclosed hazards (e.g., pests, biohazards).

If a service is terminated for these reasons, a partial or full fee may still apply depending on the time and travel already invested.

✅ Agreement

By booking with DusterMaid, you acknowledge and accept these terms.
We’re honored to clean your space — and do it with care, kindness, and respect.

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